Privacy Policy

1. Introduction

Repair Rocket (“we,” “us,” or “our”) operates the website wrenchify.io and the Repair Rocket platform. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services, including our website, mobile communications, and SMS messaging services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and mailing address when you create an account or request services.
• Vehicle Information: Year, make, model, VIN, and mileage of vehicles associated with your account.
• Service Records: Repair orders, estimates, service history, and communications between customers and technicians.
• Payment Information: Payment method details processed securely through our third-party payment processor (Stripe). We do not store full credit card numbers on our servers.
• Usage Data: IP address, browser type, pages visited, and other analytics data collected automatically.
• Communications Data: SMS messages, phone call metadata, and in-app messages exchanged through our platform.

3. How We Use Your Information

• To provide, operate, and maintain our services
• To facilitate connections between customers and automotive technicians
• To process repair orders, estimates, and payments
• To send appointment confirmations, repair order updates, and service notifications via SMS and email
• To respond to your inquiries and provide customer support
• To improve our platform and develop new features
• To comply with legal obligations and enforce our terms of service

4. SMS / Text Messaging

By providing your mobile phone number to Repair Rocket, you consent to receive text messages related to your account and services, including but not limited to:

• Appointment confirmations and reminders
• Repair order status updates
• Estimate approvals and notifications
• Service completion alerts
• Account verification codes

We do not sell, rent, or share your phone number with third parties for marketing purposes. Your phone number is used solely for service-related communications through the Repair Rocket platform.

5. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Between Users: When you book a service, relevant information (name, vehicle details, contact info) is shared between customers and technicians to facilitate the service.
• Service Providers: We use third-party services for payment processing (Stripe), SMS communications (Twilio), hosting, and analytics. These providers only receive information necessary to perform their services.
• Legal Requirements: We may disclose information when required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit (TLS/SSL), secure password hashing, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes, such as maintaining service records and resolving disputes.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access, correct, or delete your personal information
• Opt out of SMS communications by replying STOP
• Request a copy of the data we hold about you
• Withdraw consent for data processing

To exercise any of these rights, please contact us at the email address listed below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of the service after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us: