Terms and Conditions for a Mobile Mechanic Business
Your terms should fit in about ten plain lines and sit on every estimate the customer approves: when payment is due, your parts and warranty policy, that diag is billed, that added work needs new approval, and what a no-show or cancellation costs.
Build your terms sheet, free
Tick the terms that fit how you work and print them with a signature line.
Open the terms makerThe ten lines
Payment is due on completion. Card, cash or app, before the car is driven.
Estimates are good for a set number of days. Parts prices change.
Diagnostic time is billed even if you decline the repair.
Work beyond the approved estimate needs your approval first.
Customer supplied parts: no warranty on the part, labor billed again if it fails or is wrong.
Warranty: what is covered, how long, and that it covers the repair performed, not unrelated failures.
Trip fee is charged when the tech arrives, including no-shows and cars that cannot be worked on.
Cancellations inside your window are charged the trip fee.
You are not responsible for pre-existing damage, and you may photograph the vehicle before work.
Vehicles with safety issues may be refused or left undriven until fixed.
Write it like you talk
Legal sounding terms nobody reads do not protect you in a driveway argument. Plain terms the customer actually saw and signed do. "I bill diag time even if you do not do the repair" is a term. Three paragraphs of whereas is not.
Where the terms live
On the estimate, under the lines, above the signature. Also on your website so people see them before they book. The estimate copy is the one that counts.
Run the whole job from your phone.
Repair Rocket writes the quote, gets the signature, sends the invoice and takes the payment. Free to start, no card needed.
We're building a directory so customers can find you. Free forever.
We're building it area by area. As each area fills in, we promote the mechanics and shops in it on Google, local search and AI search like ChatGPT.
- Free forever. No card. No catch.
- Costs you 30 seconds.
- Not open to customers yet. Early profiles are in first.
Common questions
Do I need a lawyer to write my terms?
For ten plain lines on an estimate, most techs write their own. If you grow, add employees or get sued once, have a local attorney look them over.
Can I charge a no-show fee?
Yes, if it was in the terms the customer agreed to when they booked or approved the estimate. Charge the trip fee, not a made up penalty.
How long should my warranty be?
Match what you can stand behind. Whatever you choose, write what it covers in plain words. A vague warranty costs more than a short clear one.
What about a card processing fee?
If you pass it on, it has to be in the terms before the job and allowed in your state. Many techs just build it into the rate.
Related: authorization form, how to get paid, and customer supplied parts and markup.